With Office Communications Server 2007 R2 and Clarity Connect, we now have technology that provides levels of business intelligence that we simply did not have in the past.
The company had an overworked contact center system and needed technology that could deliver enterprise-level capabilities but would be cost-effective and easy to manage.
Implementation of Clarity Connect’s unique software-plus-services solution based on Microsoft Unified Communications platform has greatly improved business processes for Emerson Ecologics and has resulted in an affordable solution, better distribution of workloads, improved response times, higher employee retention and enhanced reporting.Clarity Consulting and Microsoft have produced a case study on Emerson Ecologics, a company that has deployed Microsoft Office Communications Server 2007 R2 and Clarity Connect’s Contact Center Solution Platform. The solution delivers a high-end, flexible customer service experience at a fraction of the cost and complexity of traditional offerings with features like Interactive Voice Response, Automatic Call Distributor, and detailed caller information.
KEY TECHNOLOGIES | Microsoft Office Communications Server 2007 R2, UC Managed API 2.0, Silverlight, ASP.NET, MVC
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